Effective Date: [3/9/2025]

At Tactinex, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy subject to the terms below.

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1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
      •     The return must be initiated within [5] days from the date of delivery.
      •     The item must be unused, unworn, and in its original packaging with all tags attached.
      •     The product must be free from damage, stains, odors, or alterations.
      •     Proof of purchase (receipt or order confirmation) must be provided.

1.1 Non-Returnable Items

Certain items are not eligible for return, including:
      •     Final Sale Items (marked as non-returnable at the time of purchase).
      •     Custom or Personalized Items (e.g., embroidered, printed, or customized products).
      •     Gift Cards & Digital Products.
      •     Undergarments, Socks, or Base Layers (for hygiene reasons).

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2. Return Process

2.1 How to Initiate a Return
      1.    Submit a Return Request:
      •     Email us at [Orders@tactinex.com] with your order number, item(s) you wish to return, and reason for return.
      2.    Receive a Return Authorization (RA) Number:
      •     If your return is approved, you will receive an RA number and return instructions.
      3.    Package the Item Securely:
      •     Use the original packaging or a sturdy box to prevent damage during transit.
      4.    Ship the Return:
      •     Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
      •     We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

2.2 Return Shipping Address

Tactinex Returns Department
Pierce Apparel LLC
45 Horsehill Rd, Suite 106
Cedar Knolls, NJ 07927

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3. Refund Policy

3.1 Refund Processing Time
      •     Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
      •     If approved, refunds will be processed within [10] business days to the original payment method.

3.2 Refund Deductions
      •     Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.
      •     If a discount or promotional code was used, the refund will reflect the actual amount paid, not the full retail price.

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4. Exchanges
      •     We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

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5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:
      •     Contact us within [5] days of delivery at [orders@tactinex.com] with your order number and photos of the issue.
      •     We will provide a prepaid return label and send a replacement or issue a full refund.

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6. Cancellations & Order Modifications
      •     Orders can be canceled or modified only if they have not yet been processed or shipped.
      •     To request a cancellation or change, contact us at [orders@tactinex.com] as soon as possible.

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7. Contact Us

If you have any questions about our return and refund policy, please contact us at:
📧 Email: [orders@tactinex.com]
📍 Address: Pierce Apparel LLC, 45 Horsehill Rd, Suite 106, Cedar Knolls, NJ 07927

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By making a purchase on Tactinex.com, you agree to this Return & Refund Policy.